Have questions? You’re in the right place! At DSS PrintHub, we believe in making your experience as smooth and transparent as possible. Whether you’re ordering a customized wallpaper, planning a bulk corporate gift, or just exploring creative print ideas, we’ve compiled answers to the most common questions our customers ask. Browse through the FAQs below to get quick, clear information about our products, services, ordering process, and more.
General FAQs
DSS PrintHub is a creative print and design company specializing in high-quality wall décor, custom wallpapers, personalized photo products, and branded corporate merchandise. Whether you're decorating a home, styling your office, or gifting something memorable to clients or employees, DSS PrintHub offers premium solutions tailored to your vision. Our expert team handles everything from concept design to production and installation — ensuring an end-to-end hassle-free experience.
We are headquartered in India, with our production and design facilities equipped to handle both retail and bulk commercial orders. While we serve customers all over India through courier and logistics partners, we also offer in-person wallpaper installation and corporate consultation services in select metro cities. For service availability in your location, feel free to get in touch with our support team.
You can place an order through multiple convenient channels:
Website: Browse our products and submit inquiries or custom orders online.
WhatsApp & Phone: Chat directly with our team to place orders or get assistance.
Social Media: DM us on Instagram or Facebook with your requirements.
Email: Send your design files or product list to our email for personalized quotations.
Once we receive your request, we’ll share a design preview and confirm delivery timelines.
Our product range includes:
Customized Wallpapers: Self-adhesive, textured, 3D, vinyl, canvas, and washable wallpapers.
Wall Posters: Available in sunboard, canvas, acrylic, and wooden options for all interior themes.
Photo Frames & Table Tops: Personalized gifts for birthdays, anniversaries, and corporate branding.
Corporate Merchandise: Mouse pads, laptop skins, wooden plaques, calendars, and more.
Event & Promotional Gifting: Fully branded items for seminars, product launches, and trade shows.
Every product can be personalized to your design, logo, or message.
Wallpaper & Wall Décor FAQs
Absolutely! We specialize in bespoke wallpaper printing. You can share your own high-resolution design, artwork, or photo, or consult our design experts to create something from scratch based on your wall size, theme, or interior palette. We can incorporate logos, branding, or even personalized elements like family photos, motivational quotes, or art.
Yes, we offer professional wallpaper installation services in select cities. Our trained installers will ensure bubble-free, perfectly aligned, and long-lasting wallpaper placement. Installation fees depend on wall size, location, and wallpaper type. If you’re outside our service area, we provide video guidance and tools to assist with DIY installation.
The lifespan of our wallpapers typically ranges from 5 to 7 years, depending on the material and environmental conditions. Our premium wallpapers are made using fade-resistant inks and durable materials that withstand humidity, sunlight, and daily wear. Laminated and textured wallpapers can even last longer with minimal maintenance.
Most of our wallpapers are designed to be removable with minimal wall damage. Our self-adhesive wallpapers are easier to peel off without leaving residue. However, reusability depends on the type of wall, removal technique, and storage. For long-term removability or rental spaces, we recommend our “easy-peel” material option.
Corporate Gifts & Merchandising FAQs
Yes, DSS PrintHub is a trusted partner for corporate gifting and event merchandising. We handle bulk orders for festivals, product launches, employee engagement programs, seminars, conferences, and client thank-you gifts. From concept to delivery, we ensure quality, branding consistency, and timely delivery — whether you're ordering 50 or 5,000 pieces.
Definitely! Branding is a key focus in all our corporate merchandise. We can print or engrave your company logo, slogan, employee names, or campaign themes on every product. We ensure that every detail — color, alignment, size, and placement — matches your brand guidelines and enhances your business identity.
The minimum order quantity (MOQ) depends on the product type. For example:
Mouse Pads, Laptop Skins – MOQ: 25 units
Photo Frames, Table Tops – MOQ: 10–20 units
Corporate Gift Boxes – MOQ: 50 units
We also accommodate sample orders for corporate buyers before full production.
Ordering & Delivery FAQs
Turnaround time varies based on the product type and order size:
-
Standard personalized orders: 5–7 business days
-
Wallpaper production + installation: 7–10 days
-
Bulk corporate gifting: 10–15 business days
We always aim for timely delivery and offer express options upon request.
COD is available on select items and locations. However, for custom or bulk orders, we require partial or full advance payment to begin processing. This ensures that the design, printing, and packing are executed without delays or disputes.
Currently, we operate primarily within India. However, we do handle export shipments for large corporate or retail orders. If you're based outside India and are interested in our products, please contact our export desk for special arrangements.
Once your order is dispatched, we’ll share the tracking number and courier partner link via email or WhatsApp. You can track real-time delivery status and expected delivery date. If you face any issues, our customer care team is available for assistance.
Design & Support FAQs
Yes! Our in-house design team is here to help. Whether you need a brand-new wallpaper layout, product label, corporate gift theme, or photo collage, we offer end-to-end design support. Design consultation is free for orders above a certain value, and we work closely with you until you're satisfied with the final preview.
We accept professional, high-resolution files in:
Image formats: JPG, PNG, TIFF
Vector/Editable formats: AI, EPS, CDR, PSD
Document formats: PDF (for ready-to-print)
If you're unsure, our team will guide you on the best format or help convert it.
We take quality seriously. If you receive a damaged, incorrect, or defective item, please contact us within 48 hours of delivery with clear photos and order details. Based on the issue, we’ll provide:
Reprint & resend (for print errors)
Partial/full refund (if product is unusable)
Free replacement (for breakage during shipping)
Payments & Invoicing FAQs
We support a wide range of payment options for your convenience:
UPI apps: Google Pay, PhonePe, Paytm
Online Banking: NEFT, RTGS, IMPS
Cards: Visa, MasterCard, Rupay
Wallets: Paytm, Amazon Pay
For large B2B orders, we also offer proforma invoicing and bank transfers.
Yes, all customers receive a GST-compliant invoice via email or printed with the package. If you need a company GST invoice for tax credit purposes, please provide your GSTIN and billing details during order placement.
Would you like these FAQs displayed in:
Accordion-style format for your WoodMart website
A printable/downloadable PDF
Or styled with icons and animations using Elementor ?
